Privacy Policy.
Privacy Policy
Effective Date: June 6, 2025
Last Updated: June 19, 2025
Noval Bloom Inc. is committed to protecting your privacy and maintaining the confidentiality, security, and accuracy of your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you engage with our services, visit our website, or communicate with us.
1. Accountability
Gwen Simon, Founder of Noval Bloom Inc., is designated as the Privacy Officer responsible for ensuring our ongoing compliance with PIPEDA. If you have any questions or concerns about this policy or your personal information, please contact:
Email: support@novalbloom.ca
Phone: 1- 289-933-3553
2. What Personal Information We Collect
We may collect the following information directly from you through our website forms, intake forms, conversations, or during service delivery:
Full name, email address, and phone number
Postal address or service location
Service preferences, dietary needs (for Noval Bloom Nourish)
Emotional support needs and context (for Noval Bloom Care)
Booking and payment details (e.g. e-transfer record, card confirmation)
Feedback, questions, or reviews you voluntarily provide
We do not collect Social Insurance Numbers (SIN), medical records, or banking login credentials.
3. How We Use Your Information
Your information is only used for purposes necessary to:
Deliver requested services
Understand your needs to provide a personalized experience
Contact you for scheduling, reminders, or service updates
Improve the quality of our offerings
Comply with legal obligations
We do not sell, rent, or trade your information under any circumstances.
4. Consent
By submitting your information through our website, forms, or while engaging in services, you provide your informed and voluntary consent for us to collect, use, and retain this data for the stated purposes. You may withdraw consent at any time by contacting us.
5. Storing and Safeguarding Your Information
We store all personal information on a secure Google Drive account, which is:
Password-protected
Accessible only to Gwen Simon and limited, authorized personnel on a need-to-know basis
Monitored and maintained to prevent unauthorized access
We also use secure platforms with privacy settings enabled for appointment scheduling and client communication.
6. Retention and Disposal
Personal information is retained only as long as necessary to fulfill the purpose for which it was collected, including legal or business purposes. When no longer needed, it is permanently deleted or securely destroyed.
7. Your Rights
You have the right to:
Access your personal information
Request corrections to inaccurate or incomplete data
Withdraw your consent at any time
Request that your information be deleted (subject to legal retention requirements)
To make such a request, email: support@novalbloom.ca
8. Third-Party Tools and Disclosure
We use third-party tools (e.g., Google Workspace, Squarespace, Meta, Calendly) that may process your information on our behalf. These services are selected based on their compliance with privacy and data security standards. We do not share your data with them beyond what’s required for service delivery.
9. Cookies and Analytics
Our website may use cookies or third-party analytics tools (like Google Analytics or Meta Pixel) to improve user experience and track site performance. These tools do not collect personally identifiable information unless explicitly provided by you.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” Continued use of our services after changes are made signifies your acceptance of the updated policy.
We take your privacy seriously. Noval Bloom Inc. is committed to transparency, security, and the responsible handling of your information, always with care and intention.