Terms & Conditions

Terms & Conditions 

Last Updated: June 6, 2025

Welcome to Noval Bloom Inc. These Terms of Service govern all use of our website and services. By booking a service, visiting our website, or communicating with our team, you agree to the following terms:

1. Nature of Services

Noval Bloom provides non-clinical, non-medical postpartum and recovery support services, including in-home cleaning, meal preparation, and emotional companion care. These services are designed to support clients emotionally and practically, and are not a substitute for medical or clinical care.

All companions, cooks, and cleaners are independent contractors trained by Noval Bloom Inc. and are bound by strict confidentiality, safety, and professionalism standards.

2. Eligibility and Code of Conduct

Clients must be 18 years or older to access services or have consent from a parent or legal guardian. We reserve the right to refuse or terminate services if a client engages in abusive, unsafe, or discriminatory behaviour toward staff. No refunds will be issued in these circumstances.

Clients are required to comply with the Code of Conduct and the Entry & Engagement Requirements specified below.

Code of Conduct
At Noval Bloom Inc., we are committed to fostering safe, respectful, and empowering experiences for every client and service provider. By engaging with our services, all parties agree to uphold the following standards:

  • Respectful Communication
    Speak to all staff and companions with courtesy and kindness. Disrespectful, discriminatory, or aggressive behaviour will not be tolerated.

  • Safe Environment
    Ensure the home or virtual environment is physically and emotionally safe for service providers. No illegal substances, verbal abuse, or unsafe conditions.

  • Confidentiality
    Respect the privacy of your assigned service provider. Do not ask for personal contact information or attempt to hire them outside of Noval Bloom Inc.

  • Boundaries
    Please refrain from making requests for tasks that are not part of the agreed-upon services. Any inappropriate or uncomfortable requests may lead to the termination of service. For any additional requests, be sure to contact the head office directly before asking the service provider to implement changes.

  • Preparedness
    Be on time, ready, and honest in your communication. Provide accurate information in all intake forms or during consultations.

Entry & Engagement Requirements

To ensure the safety, comfort, and effectiveness of all in-home and virtual services, clients must agree to the following entry and engagement conditions:

  • Safe & Respectful Environment
    Clients must provide a safe and respectful environment for all in-home visits. 

This includes:

  1. Clear walkways and access to the home

  2. A smoke-free and drug-free space

  3. Absence of aggressive pets (unless secured or supervised)

  4. No harassment, abusive language, or inappropriate behaviour toward staff

  • Adult Presence Required
     An adult (18+) must be present during services involving children, unless the service booked specifically allows for supervised companion care.

  • Preparedness for Services
    Clients must be prepared for the booked service at the agreed-upon time. For example:

  1. Cleaning: areas should be accessible with minimal obstruction

  2. Meal prep: ingredients should be on hand (unless otherwise arranged)

  3. Virtual companion care: The client should be present and logged in by the scheduled time

  • Accurate Information at Booking
     Clients must provide accurate details during booking or in the required intake forms. 

This includes:

  1. Location and access instructions

  2. Family or household dynamics that may impact the service

  3. Preferences or sensitivities related to care

  • Virtual Session Conduct
     For virtual sessions, clients are expected to:

  1. Join in a private, respectful space where they feel safe to share

  2. Communicate any emotional or mental health concerns that the companion should be aware of.

  3. Use respectful language and uphold Noval Bloom’s code of conduct

  4. Failure to meet these requirements may result in refusal of service without refund.

  5. If you are unsure whether your space or situation meets these requirements, please contact us at support@novalbloom.ca before booking.

3. Booking, Payment & Refunds

All services must be booked and prepaid in full. Payment confirms acceptance of our service expectations, communication standards, and these terms.

Cancellations made with at least 48 hours’ notice may be eligible for rescheduling or refund (minus any applicable admin fee). Cancellation within 24-48 hours- refunds will not be issued, but credit may be applied toward a future booking (must be used within 30 days).

Cancellations within 24 hours are non-refundable but can be rescheduled. For more information, see our Return & Cancellation Policy

Service packages and add-ons are non-transferable and may not be exchanged for cash value.

Clients agree not to solicit or hire Noval Bloom contractors independently, outside of our system.

Violating this term will result in permanent service suspension and legal action.

4. Privacy & Confidentiality

We take your privacy seriously. Personal information is collected only as needed for service delivery, administration, or legal compliance. All client data is securely stored in password-protected systems with limited access. For more information, see our Privacy Policy

5. Service Changes & Availability

Noval Bloom reserves the right to adjust pricing, packages, and terms without notice. Availability of services may vary depending on location, contractor scheduling, or seasonal demand.

6. Intellectual Property

All branding, forms, training materials, and content are the intellectual property of Noval Bloom Inc. and may not be copied, distributed, or repurposed without written consent. Violating this term will result in permanent service suspension and legal action.

7. Contact

If you have questions or concerns about these terms or your service experience, please don't hesitate to contact us at support@novalbloom.ca.