Noval Bloom offers three categories of non-medical, in-home support:

• Bloom Nourish: Postpartum meal preparation and delivery

• Bloom Clean: Recovery-supportive home cleaning

• Bloom Care: Companion support services (in-home and virtual) for emotional presence and light practical help

• Bloom Connect: dependable transportation support so your family stays on track, safely, smoothly, and without stress.

• Bloom Consult: offers non-clinical, gentle, grounded support that brings clarity, structure, and direction back into your life.

We also offer Grief Coordination and Care packages to support families experiencing pregnancy or infant loss.

Curious about how our services work? Please visit our services for a detailed overview of the process when you book with us. We're here to support you every step of the way.

No. Our services are non-clinical and non-medical. We do not provide nursing, personal care, or therapy. Our focus is practical support and a nurturing environment to help lift some of the load during times of transition.

You can book directly by calling or sending in your request. Once you submit the form, you will be able to choosing a time for the consultation that works for you to discuss your needs.

Absolutely. We offer standalone services and bundled packages. All bundles are customizable to your needs. Our team is happy to help build a plan that fits your needs.

During the consultation, we will build a plan that works for you. Then a quote for the selected service(s) will be provided for you to review. 50% of payment is required to confirm your booking, and the remaining must be paid before the the first service date. We accept credit card/debit or e-transfer options. Payment confirms your agreement to our Terms of Service and Code of Conduct. You will then receive the payment confirmation along with dates to select for your visit. Our team will walk you through and answer any questions you may have during the entire process.

Yes. We provide grief coordination, companion presence, and custom care packages for individuals and families experiencing pregnancy or infant loss. These services are approached with sensitivity, care, and lived experience. For me information, click here.

Absolutely. Every Noval Bloom companion, cleaner, driver and cook receives training directly from us and commits to strict confidentiality agreements. We carefully select our team members for their emotional presence, professionalism, and dependability. All independent contractors undergo comprehensive vetting, including background checks.

You are welcome to share your preferences when booking, and we will do our best to match you with a companion who fits your needs and schedule. While we strive to honour your wishes, please understand that we cannot guarantee a specific companion due to availability and other factors.

We are proud to offer our compassionate services to families in Hamilton, Toronto (GTA), Oakville, Vaughan, and the surrounding communities. If you’re located outside these areas, please don’t hesitate to reach out. We’re happy to explore how we can support your family’s unique needs. Your well-being is our priority, no matter where you are.

We understand that life happens.

• Cancellations with 48+ hours’ notice are eligible for rescheduling and refund minus processing fees..
  Cancellations made within 24-48 hours. You may request to reschedule, subject to contractor availability.

  • Refunds will not be issued, but credits may be applied toward a future booking.
    For more info, see our Return & Cancellation Policy.

• Cancellations Under 24 Hours or No-Shows

  • Under 24 hour notice: 50% payment will be refunded or added to the account as credits for future use

  • No Show/ No-entry: No refunds or credits will be issued to honour our staffing commitments and ensure consistent and reliable care for all families.

We appreciate your understanding and aim to provide compassionate support whenever you need it.

Yes! We offer gift cards that can be purchased and sent to anyone in need of our support. These gift cards can be applied as a discount toward our services; recipients simply need to call us and provide their card details to redeem. Additionally, you may purchase service packages for your friends and family, then share their contact information with us to schedule the service or have them reach out directly to schedule services.

Currently, our services are not covered under OHIP or most private insurance plans. However, certain health or workplace benefit programs may offer reimbursement for wellness or postpartum support. We encourage you to verify coverage with your insurer or plan administrator to confirm if these services are covered before booking.

We are actively pursuing options to make our services eligible for such reimbursements and will keep you informed of any developments.

Noval Bloom was created from lived experience, not just an idea. We know how overwhelming life can feel after a hospital discharge, during postpartum, or when you don’t have family support nearby. What makes us different is how we show up.

We offer flexible, non-medical support that fits into your real life. There’s no one-size-fits-all approach, no pressure, and no judgment. You stay in control of what you need, and we step in to help lighten the load, whether that’s support at home, help with routines, meals, transportation, or simply having someone present.

We don’t replace healthcare. We bridge the gap between medical care and everyday life by offering practical help and calm, human support when things feel heavy.

Care doesn’t end at discharge. For many families, that’s when it truly begins.